VISA, Mastercard, American Express, Discover, and eCheck are all
acceptable methods of payment. Abstrakt Instruments uses
authorize.net as the payment gateway for credit card payments.
The credit card details are transferred using a secure
SSL-connection. We support up to 256-bits encryption and
guarantee that the process is 100% secure.
Prices for countries which are outside of the United States do
not include any import duty, fees, or other taxes.
Direct orders of In-Stock items are shipped within two business
day from when we receive the payment, given we receive the
payment before 12:00 PST. If the payment is received during a
public holiday we will try to ship the order the first business
day after the holiday. With online credit card payment the
transaction is instant. We reserve the right to delay shipments
a few days due to unexpected inconveniences, unexpected stock
shortage or heavy work load.
We ship all synthesizer orders using USPS or UPS. This
guarantees the quickest and safest possible delivery. Shipping
within the United States is 1-5 business days and to the rest of
the world generally 6-10 business days. When the order is
shipped we will send you the tracking number by email.
The tax authorities of countries outside the united states
sometimes add sales/import tax. If you are unsure of the
regulations for your country, please check with the relevant
public authority. We write the following customs commodity code
on our synthesizer shipments: 9207105000.
Abstrakt Instruments products come with a two year limited
warranty, starting from the date of the original purchase. Being
able to prove the date of the original purchase with an invoice
or a receipt is necessary if you require warranty service. If
the machine should need a repair during the warranty period no
charges will be applied for parts or labor. This warranty is
transferable to other owners should the Abstrakt Instruments
machine be resold during the warranty period. Clothing
accessories such as t-shirts are not covered by this warranty.
This warranty does not cover (a) damage, deterioration or
malfunction resulting from accident, negligence, misuse, abuse,
improper installation or operation or failure to follow
instructions according to the Owner's Manual for this product;
any shipment of the product (claims must be presented to the
carrier); repair or attempted repair by anyone other than
Abstrakt Instruments or a certified Abstrakt Instruments repair
center (b) any unit which has been altered or on which the
serial number has been defaced, modified or removed; (c) normal
wear and any periodic maintenance; (d) deterioration due to
perspiration, corrosive atmosphere or other external causes such
as extremes in temperature or humidity; (e) damages attributable
to power line surge or related electrical abnormalities,
lightning damage or acts of God; or (f) rfi/emi
(interference/noise) caused by improper grounding or the
improper use of either certified or uncertified equipment, if
Warranty service procedure for machines bought from a retailer.
Please contact their support if you need warranty service. You will then be
guided how to proceed with your errand. Note that the Abstrakt
Instruments two year limited warranty is in addition to any
warranty your retailer may offer.
Warranty service procedure for machines bought from the Abstrakt
Instruments Online Shop Contact the Abstrakt Instruments Support
at www.abstraktinstruments.com or
firstname.lastname@example.org if you need warranty service.
You cannot send a unit to a certified Abstrakt Instruments
repair center unless agreed to by Abstrakt Instruments. The
customer is responsible for shipping charges if the machine
needs to be shipped to a certified Abstrakt Instruments repair
center for warranty service. Abstrakt Instruments covers the
shipping back to the customer during the warranty period. Should
the unit be dead on arrival, or if the hardware malfunctions
within 2 weeks of the original purchase date, Abstrakt
Instruments will cover the shipping to a certified Abstrakt
Instruments repair center.
Abstrakt Instruments offers a 14 day money back guarantee for
all physical items sold directly by us. The 14 days are counted
from the arrival of the item. The item has to be in ?as new?
condition for us to accept refunding and you cannot return an
item without contacting Abstrakt Instruments Support first. The
customer covers the shipping back to . A copy of the
original invoice or receipt must be supplied with the item. The
refund is transferred once we have received and inspected the
Pre-orders are charged up-front and can be canceled at any time.
When a pre-order is canceled the buyer is refunded within 24-48
hours and is no longer guaranteed a production unit.